Agency.com Seeks to Right Its Ship

NEW YORK Two years ago, a video appeared on YouTube that had far-reaching consequences for one shop. The video, made by Agency.com as part of a pitch for the Subway account, quickly became a nightmare. What might have been in a different era an experiment gone awry and never given a second thought turned into fresh meat for ad blogs, with commenters ripping into the shop for making the video.

To be sure, the video was goofy and probably, in retrospect, ill-advised.

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