Inspiration meets innovation at Brandweek, the ultimate marketing experience. Join industry luminaries, rising talent and strategic experts in Phoenix, Arizona this September 23–26 to assess challenges, develop solutions and create new pathways for growth. Register early to save.
United Airlines plans to advertise improved customer service features like self-check-in kiosks and customer advocate centers when the features become more widespread in coming months.
United said it will spend $150 million during the next two years to roll out all the programs.
The kiosks, offered by rival airlines Northwest and Continental, let passengers swipe their credit card or frequent-flier card to pick up seat assignments and boarding passes and to have luggage tags ready at express check-in counters nearby.
WORK SMARTER - LEARN, GROW AND BE INSPIRED.
Subscribe today!
To Read the Full Story Become an Adweek+ Subscriber
Already a member? Sign in