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It’s funny because it’s true. So said Homer Simpson (and others), and Paul Davidson’s readers will agree.
Davidson has been on a two-year crusade to uncover truths that Fortune 500 firms hide from average folks. Every now and then he sends a letter, stuffed with ridiculous questions and advice, to a customer-service rep at a big company. Many of his letters—and the responses—are compiled in the newly released Consumer Joe: Harassing Corporate America One Letter at a Time.
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