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SEATTLE — Microsoft said Tuesday that its MSN Messenger service was mostly restored Tuesday after a weeklong outage, but warned that some users may have lost their personal address books.
A technical glitch left about one-third of users disconnected or without access to the address books, called “buddy lists” or “contact lists.”
MSN Vice President Rick Bray said the outage caused some permanent damage and a “small number” of users lost the lists. The exact number of customers affected was not given.
It
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