Mitsubishi's Road Test

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SRI Helps Car Maker Evaluate Its Marketing

By Michael McCarthy

LOS ANGELES–The other marketing shoe is dropping at Mitsubishi Motor Sales of America. This time it’s a big one.
The automaker has tapped consultancy Select Resources International here to conduct a top-to-bottom evaluation of its estimated $300 million advertising and marketing budget, as well as a review of its agency vendors.
The evaluation comes on the heels of an internal memo from chief operating officer Pierre Gagnon which stated that results have been “disappointing” and that the company needs to make “significant changes” to improve its sales, customer satisfaction and quality levels.
Peg Dilworth-Hunt, director of marketing communications for the Cypress, Calif.-based







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