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We asked industry execs which advertising lesson, or lessons (learned either as practitioners or consumers) they use most in their daily lives.

To take accountability for yourself, your clients, their business and your employees. Strive for the best and anticipate the worst. —Jim Heekin, chairman, CEO, Grey Global Group, New York

I’ve learned to go to three coffee shops every morning and ask the baristas to make their best latte for me, with the promise that I’ll buy the one I like best.



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