The Job Is Unpaid, Not Unimportant

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Marketers define people by income, age, profession, etc. In the process, they may overlook one of the most important ways in which Americans define themselves: by their involvement in volunteer work. A report by the Bureau of Labor Statistics says 64.5 million Americans engaged in volunteer work at least once from September 2003 to September 2004. (It defines volunteers as those who do unpaid work through or for an organization, thus excluding ad hoc individual efforts.)

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