Cleveland shop Brokaw has promoted Aylie Fifer to business development manager and Heidi Hagan to account executive. In her new role, Fifer will handle the agency's new-business efforts and will work with its public relations team to promote Brokaw in national publications. Fifer has worked with the shop for five years. Hagan, who has been with the agency for four years, formerly was an associate account executive. She will continue to serve as the day-to-day contact on several accounts and lead special projects for Brokaw.