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When telemarketers call his house, Federal Trade Commission chairman Timothy Muris doesn’t hang up. He listens. “I sort of like telemarketing calls,” he says. “I like to know who is selling what. They don’t especially bother me, but they bother my wife.”

Muris may not be annoyed by the calls, but he knows a large number of Americans are. A 1999 National Consumers League survey ranked telemarketing third in a list of everyday nuisances, behind only junk mail and automated phone systems.

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