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Stepping Out The buzzword “outsource” means to use a specialist firm to perform a business function rather than doing it internally. Advertising agencies are outsourcees; major advertisers have been delegating the ad-crafting chore to agencies for so long that the practice is considered normal. Now, some agencies are becoming outsourcers, joining the growing trend. (There’s even a trade group, the Outsourcing Institute, which thinks outsourcing is a $100 billion business that could double in the next five years.)

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