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Amid all the change in the ways people transact their business, it’s startling to be reminded of how many still do things the old-fashioned way. Banking is a case in point, as we learn from an article in last month’s Gallup Management Journal, by Gallup financial-services maven Douglas Berlon.
Sixty-seven percent of bank customers surveyed by Gallup during August /September said they visit a brick-and-mortar bank branch at least once a month. This dovetails with the finding that 47 percent visit an ATM “less than once a month — or never visit at all,” while just 37 percent visit an ATM “once a week or several times a month.”
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