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NEW YORK Privately, agency leaders aren’t shy about calling out the failings of consultants who help marketers manage agency reviews. That was true in 2003, when Adweek surveyed 30 shops about a dozen leading consultants, and again last month, when CEOs and new business chiefs rated 15 consultants across eight different criteria for a Mirren Business Development study.

Despite the passage of six years, many agency complaints remain the same: not enough direct interaction with client decision-makers, a lack of respect for agency resources, too much “process for process’s sake” and not enough constructive feedback.

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