Web Design by Democracy?

When it comes to web design, is the customer always right? [Cut to Jenny Holzer‘s “Protect Me From What I Want“] It depends on who you ask. Google is a believer in crowdsourcing, constantly tweaking its interface based on user behavior. The company’s allegiance to this model was a key factor in designer Douglas Bowman‘s decision to leave Google earlier this year for Twitter, where he is now creative director. Miguel Helft sized up the data-driven design debate in a