Social Media Marketing Boot Camp: GetSatisfaction's Thor Muller On Blog Customer Service
If you’re not a big company, but you still want to provide “customer service” to your readers, what does that mean?
Thor Muller, the guru of customer service (he did found GetSatisfaction, after all) said the following in today’s Social Media Marketing boot camp:
I think mostly it’s figuring out how to engage with your customers in a way that makes them feel they’re invested in your success. That’s the secret sauce. So when you have problems that they’re very forgiving because we’re all in this together.
WORK SMARTER - LEARN, GROW AND BE INSPIRED.
Subscribe today!
To Read the Full Story Become an Adweek+ Subscriber
Already a member? Sign in