#protip: Create a Flowchart For Responding to Comments On Company Pages
When you’re the point person for your company’s social media efforts, and there are a lot of pages to be managed, one thing you will need is a post-response flowchart to guide how employees should respond to posts and comments.
The need for a post-response tree will make itself known once the first questionable post appears on a Facebook page or Twitter feed. The knee-jerk reaction will be to delete the comment because it isn’t flattering to the company, or doesn’t promote the company’s products.
It
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