NPR Ombudsman Points Enviously to New York Times
It's expensive to manage "All the Comments That Are Fit to Publish."
As we reported earlier today, NPR.org is doing away with reader comments Aug. 23. In a companion post to the Scott Montgomery announcement, NPR ombudsman Elizabeth Jensen makes this comparison:
Other organizations such as The New York Times manage to keep their comments relatively civil. But they use heavy in-house human moderation that costs far more than NPR currently spends on its outsourced system, according to NPR executives who are familiar with the numbers. The Times also opens only 10 percent of its articles for comments (but is working to increase that percentage), and keeps the comment threads open for just one week.
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