Marriott CEO: What My Deep Fryer Accident Taught Me about Hotel Management

Our hotel-related dispatches usually involve news of wacky new establishments or mourning the wrong-headed renovations of old ones, but today we turn our attention to John Willard “Bill” Marriott, Jr., chairman and CEO of Marriott International—and blogger. Today on his “Marriott on the Move” blog, he reflects on the origins of the notorious attention to detail that leads him to personally visit about 300 Marriott hotels a year and subject each to his own “version of the “‘white glove test.'”