Give that employee a raise!
Per a feel-good blog post at the San Francisco Chronicle end, Hearst newspapers national photo editor Chris Preovolos is heaping praise on a JFK Airport newsstand employee. All because of the way the employee handled things after Preovolos paid for a copy of a competitor magazine and left his Samsung tablet at the counter:
By the time I landed in San Francisco, an employee at the store identified me as the owner of the tablet and emailed me with her contact information. She then handed it over to a manager at her company’s central office at the airport, who then offered to send me the tablet for free via FedEx Priority Overnight — this after I offered to pick it up from them upon my return to New York. They subsequently rebuffed my offer to reimburse them for shipping.
Hudson News lost money on this.
Preovolos is asking readers to share their experiences of similar, great customer service. At press time, no one has responded. So what do you say FishbowlNY readers: care to chime in?hudsongroup.com]