Zendesk Adds Support For Facebook Private Messages

Users at Zendesk’s 20,000-plus customers can now respond to Facebook private messages and wall posts without ever leaving the Zendesk interface.

Adobe, OpenTable, and Groupon are among the companies that use Zendesk.

Vice President of Product Marketing J.D. Peterson said:

Communicating with customers via social media has created a fundamental shift in customer service. There is a new generation of consumers who spend time on Facebook and use private messages as a replacement for email.