Your Online Activity May Make You An Airline VIP

It may seem like airlines don’t care one bit whether travelers suffer through delays, cramped seats, and overpriced, nearly inedible in-flight meals. Perhaps they don’t. But they do care when you complain about it on Twitter.

According to the Wall Street Journal, there have been a number of cases on different airlines where a call to complain gets no results, but a tweet yields the requested frequent flier points, cheap airfare, and other resolutions.

But some question whether it’s wise to offer customers who complain on social media something they couldn’t get by complaining through some other method.

“It

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