VirtuOz Virtual Agents Support Facebook Messages
With more brands turning to automated responses in order to help them manage their ever-expanding volumes of consumer communications via Facebook and other social networks, virtual agent solution provider VirtuOz announced support for Facebook messages.
With more brands turning to automated responses in order to help them manage their ever-expanding volumes of consumer communications via Facebook and other social networks, virtual agent solution provider VirtuOz announced support for Facebook messages.
VirtuOz IVAs for Facebook messages allow brands to respond to common queries regarding sales, marketing, and support, with consistent, personalized replies aimed at helping to resolve issues on the spot, or at directing customers to the proper support channels.
The company said its clients can now:
- Respond to inquiries in minutes, or even seconds.
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