Twitter Faces the Spotlight Over Its Trolling Issues

Opinion: The social network’s open and unmanaged approach went too far

Now it’s Twitter’s turn to endure scrutiny.

As Facebook CEO Mark Zuckerberg was defending his company’s user privacy practices on Capitol Hill, Austin Carr and Harry McCracken of Fast Company were publishing an intriguing article about an ongoing struggle at Twitter to respect its users.

This time the issue was a bit different. The Fast Company piece, “’Did We Create This Monster?’ How Twitter Turned Toxic,” focused on Twitter’s struggle to manage two fundamentally conflicting issues that often flare up on social media:

  • Protecting users’ right to free speech.
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