The Ticker: Social CRM; Wal-Mart’s local produce; Social ROI; Politicians on Facebook; More Toyota recalls

Financial TimesCustomer service via social networks

Jim Prevor’s Perishable Pundit: Is Wal-Mart’s Local Produce Initiative A Public Relations Stunt?

InformationWeekInterop: Social Media Should Be CIO Priority

WebNewserAllFacebook Launches Election Tracker

USAToday.comToyota recalls 1.53 million Lexus, Avalon, Highlander models