Survey: Health Care Provider Websites Still Need Work

Despite efforts to move health care into the digital age, patients say provider websites lack important features including easy access to information and options for contacting a representative.

The health care industry is slowly moving into the 21st century. Indeed, the conversation about big data is dominated by health care industry concerns and there are startups working to provide innovative solutions. Despite all of the improvements, according to a recent survey from customer experience software provider Kentico, there is still lots of room to grow.

Kentico surveyed 512 patients over the age of 18 about their experience using the web to connect with health care providers.

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