Did a chill pass through you when the Consumer Review Fairness Act—a.k.a. the “Right to Yelp”—went into law? The law is designed to protect free speech, and it underscores the importance of consumer online reviews by preventing businesses from using “gag clauses” in their agreements to discourage and punish customers who post negative online reviews.
Many business owners have been bracing for impact, yet while customers and clients may be less guarded about leaving negative reviews, the legislation doesn’t change the game for businesses that know the value of a positive customer review.
Businesses
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