Startups Like Airbnb Are Getting Better at Addressing Viral Scandals

airbnbAllow us to overgeneralize in writing that tech startup founders can sometimes come across as…what’s the word…aloof. Arrogant. Condescending.

Maybe all that adulatory media coverage goes to their heads. The point, as Valleywag reminds us every day, is that they don’t always respond to challenges in the most effective or sympathetic way.

Yet a PandoDaily post this week argues that companies like Uber and Airbnb are getting better at crisis communications, and we have to agree.

You probably read the viral story about one Airbnb client whose apartment served as the set for a “XXX Freak Fest” (NSFW).

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