7 Tips for Responding to Negative Social Media Feedback

Social media can be a boon and a bane to companies and consumers alike. It’s undoubtedly true that brands and consumers can have a constructive dialogue on Twitter and Facebook. Case in point: A WSJ subscriber misses an issue and tweets his displeasure to head honcho Rupert Murdoch himself. Not only did he get a reply, but some quality customer service as well!