Facebook to Route Support Queries from PMDs Through Support Dashboard
Facebook is overhauling its support system for its Preferred Marketing Developers, announcing that in the next week, support queries will be routed through its Support Dashboard, rather than via PMD Support Forms.
Facebook is overhauling its support system for its Preferred Marketing Developers, announcing that in the next week, support queries will be routed through its Support Dashboard, rather than via PMD Support Forms.
Marketing partnerships analyst Kristie Koo detailed the change in a post for the PMD News group:
In an ongoing effort to provide better support and faster turnaround times, we are constantly working to improve the user experience for key partners. In the next week, we will be updating the link to our current PMD Support Forms to now route through Support Dashboard.
What changes:
- Upon submission, you will now receive a notification to your Facebook profile indicating confirmation that your case has been created and can be viewed in the support dashboard.
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