New York's 9/11 Museum Encounters Some Publicity Problems

The very nature of New York City’s 9/11 Memorial Museum, which opened this week to the public after a limited preview for survivors and victims’ family members, ensures that it will always be something of a magnet for controversy.

A couple of issues have emerged in recent weeks: the fact that the museum organizers decided to move the unidentified remains of more than 1,000 victims into the museum without letting families know ahead of time and that the museum includes a gift shop and will soon add a restaurant–which some families have attributed to “crass commercialism.”

The most recent instance of bad press concerns media relations: a reporter for NYC blog Gothamist was escorted from the premises this week for asking a question of a fellow attendee.

Jen Chung‘s post is well worth a read, but to sum it up: she saw a woman berating another for talking on a cell phone inside...