New Wave Customer Support: Threadless Design Store Uses Their Facebook Page
Today, Threadless.com extended customer support to engage with its Facebook fans and allow for rapid resolution of support issues pairing up with Parature and emphasizing the power of Facebook web over the wide-web
Today, Threadless.com extended customer support to engage with its Facebook fans and allow for rapid resolution of support issues by clicking on a Support Tab from the Threadless Facebook Page. Fans and Customers can now search a knowledgebase of frequently encountered issues and resolve support issues quickly and independently as well as post comments on the Threadless.com Facebook Page and receive an individualized responses quickly.
Threadless is a community-based online store where you can create, print and buys designs of clothing and has over 180,000 Facebook fans so pairing up to offer open Customer Support on Facebook is a big move and one that is being seen by other retailers as a proactive trend to managing online presence.
WORK SMARTER - LEARN, GROW AND BE INSPIRED.
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