Lowe's Takes Customer Service in a Digital Direction With Robot Associate

Lowe’s will be testing out robot associates during the holiday season at two of its San Jose, CA stores called Orchard Supply Hardware. So if a big metal object rolls up next to you and starts talking, it’s just OSHbot, ready and willing to serve.

As cool as this might seem on its face there’s ultimately the question of how this will impact the quality of customer service. One could argue that machines with their fancy programming and ability to work and work without the need for breaks or daydreams or 10-minute dance parties are superior to plain old humans.