HP Responds To Viral Video Showing Product Malfunction

The above video posted on YouTube on December 10th is making the rounds online. In the video, two retail employees highlight a big problem with HP’s new facial recognition feature: it only recognizes white folks.

As of now the video only has 86,000 views, but is picking up steam. That being said, HP has acted fast, posting a response on a company blog which reads in part:

We are working with our partners to learn more. The technology we use is built on standard algorithms that measure the difference in intensity of contrast between the eyes and the upper cheek and nose.