How Should Newspapers Respond To Criticism On Their Facebook Page?

What would you do if someone came to your Facebook wall and started writing mean things about you or your work? You’d probably de-friend them, or at least delete the comments. But is that the way a news organization should respond? Does it matter that the industry is built on the very foundation of giving everyone a voice and space to share their opinions?

This question came up this week when the editor of the Hanford Sentinel posted this

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