Hidden Valley Going the Extra Mile for Gluten-Free Logo

When word got out that Domino’s new gluten-free pizzas could still be a problem for those suffering from celiac disease, the pizzamakers goodwill efforts fizzled. The big problem is cross-contamination; gluten-free pizzas are made side-by-side with gluten-filled items so only those with a “mild intolerance” should bother to order a special pie.

While it’s nice to get a little buzz for adding options or giving customers perks, it can all just look like a ploy if you’re not going the extra mile to make sure target customers can actually take advantage of what you have to offer.

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