Globe Reporter on Hyatt PR Storm: "They Don't Give Me Info on the Phone"
What happens when you fire 100 employees, replace them with out-of-state workers who make half the salary, then have the current employees train their replacements? If you guessed outraged community members, media, and politicians, you’re right.
That is the position Hyatt Hotels finds itself in, after numerous stories by the Boston Globe on the replacement of the housekeeping staff at the Hyatt Regency Boston, and subsequent PR nightmares such as a “Save the Hyatt 100” Facebook page and a statement from Massachusetts Gov.
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