Five Guys May Want to Reconsider its 'Douchey' Customer Relations

Chin up, Five Guys. You’ve apparently had worse days.

FULL DISCLOSURE: Five Guys is a delectable source of mouth-watering goodness that honestly could use better public relations (so call me, please).

That said, there’s an unfortunate story that hails from a suburbia Massachusetts Five Guys restaurant, and a manager who got a little non compos mentis over an email. According to the Consumerist, said manager accidentally copied a customer when he called that very customer a “douche.”

And it gets even awesomer…

Lesson Number 147 of customer relations would be proofread emails before you hit send in a fume of sound and fury.

If you read the email, you can see that the manager was miffed about something.