Social Dynamx Joins Facebook Customer Care Market
Social Dynamx made its entry into the customer-care sector for Facebook and other social networks today with the debut of its enterprise-class social customer care platform.
Social Dynamx made its entry into the customer-care sector for Facebook and other social networks today with the debut of its enterprise-class social customer care platform.
By now, customer care and social media have become so intertwined with one another than new entrants into the marketplace like Social Dynamx have more competition than we can fit in just one paragraph.
But adoption of Facebook customer care software has a way to go, as a survey by MarketTools found that about one quarter of 331 companies surveyed had such technology in place — that was as of October, so presumably things have gone up since then.
Social Dynamx said its solution is designed for large enterprises and customer contact centers to identify, prioritize, and manage millions of one-on-one social conversations.
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