Here’s a conversation I have at least 10 times a year.
“Hi Andy. Something’s wrong with the computer.”
“What’s the problem?”
“I dunno. It’s just really slow.”
The problem, more often then not, is dad getting a little trigger happy with some spyware-inducing pop-up ads. However, without being in front of the computer it’s virtually impossible to troubleshoot and fix the problem.
Thanks to free peer-to-peer application CrossLoop, I can now “virtually” help the folks and their computer woes.
The system requires a help-desk-style application to be downloaded on both computers. Once installed you can take over another computer and remotely connect.
Aside from personal use, CrossLoop also gives professional IT folks (or novice hacks) the ability to set up a business by charging people for help.
The company realizes giving a stranger access to your computer could be a dangerous proposition. That’s why they’ve established profile pages that will indicate how many times a person has connected to help someone and what their rate of success has been. People seeking to make money with this app can create a widget promoting their services that can be added on any Web site or blog.
CrossLoop doesn’t stop at tech support. In fact, the site could become a breeding ground for instruction. For example, you can have a friend or colleague train you on basically any computer program.
Right not CrossLoop only works on PCs, but MAC usability isn’t far off.
As for me, I’m heading to my parents house right after work to download the application. One trip tonight could save dozens in the future.