Chicago Tribune Acknowledges Faults of Redesign

“You spoke, we listened,” was the headline for a note to readers from editor Gerould W. Kern published in a spadia that discussed how the paper’s design would change from its radical transformation launched last Sept. 29 — and how it wouldn’t.

Using a format of listing reader complaints under the hed “You Told Us” and responding “What We’re Doing,” the Tribune said it would work on the paper’s navigation, which many readers found confusing, and said it has been “refining our approach” to reader objections that the Trib had become “too loud.”