Can't Get No Customer Satisfaction? Learn How

“Newspapers, magazines, and editors ignore crowdsourcing at their own peril,” Wired‘s Jeff Howe told mediabistro.com in a recent interview. “From the perspective of a journalist, the crowd is a threat. From the perspective of publishers and editors the crowd is also a threat, but it’s also a tremendous opportunity.”

So what does that mean for companies trying to prevail in a down economy? It means the customer is always right — now more than ever! Social media is rapidly changing the way companies operate, so now’s the time to learn how you can harness the power of the crowd to stay ahead.