AT&T Service Satisfaction in Last Place in 19 U.S. Ciities Surveyed by Consumer Reports

Power to my neighborhood has been out for about 75 minutes now. The Asus T91MT netbook says it still has 2 hours 41 minutes of power (79%) left. It is also powering my Windows Mobile based HTC Touch Pro2 which is giving me network access over T-Mobile’s slow but reliable EDGE wireless data network (their 3G service here is limited to the metro area). If I walk outside (in the dark, of course), I can coax AT&T 3G for my iPhone if I stand in the correct orientation. Verizon’s 3G network fares a bit better. But, neither AT&T nor Verizon provide 3G tethering for their current flagship phones, so…

I’m pondering this reports from All Things D discussing Consumer Reports findings…

AT&T Ranked Last in Consumer Reports’ Best Cellphone Service Survey

I should note that my usual rants about data gathering mostly go out the window when Consumer Reports is involved. I believe they know what they are doing and accept their reports and interpretations.

According to Consumer Reports AT&T Wireless finished dead last in service satisfaction in not one, not two, but 19 cities surveyed. Looks like a trend to me. What did they measure?

– service availability
– circuit capacity
– dropped-call frequency
– voice service

The overall Consumer Reports ranking was:
1. Verizon
2. T-Mobile
3. Sprint
4. AT&T