AOL's Tim Armstrong Gives Sincere Apologies
Or so says Andrew Ross Sorkin of The New York Times in the first episode of his planned series #ApologyWatch (and yes, we know that others used the hashtag before him).
We like how someone just had to make the “we have too many lawyers in this country” non-joke and the way CNBC’s backing music serves as an Academy Awards-style call to wrap it up, already.
But yes, Lawrence Spiegel and Sorkin made some valid points about balancing the importance of waiting to ensure that there’s meaning behind the apology with the public’s desire for an immediate response in the social media era.
The main point of the article itself is that AOL CEO Tim Armstrong didn’t just make a half-assed “I’m sorry, jeez” statement after lots of people got upset about his decision to call out two employees whose “distressed babies” cost the company millions of dollars while explaining his decision...
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