What Did American Airlines Do This Time?
In the wake of its labor dispute and ticketing mini-scandal, you may have wondered how the American Airlines PR crisis could get any worse.
This week brought an outrage that managed to combine technical malfeasance with poor customer service: the seats on AA planes have begun to come loose in-flight. Seriously. Wednesday marked the third time this has happened in the past week.
Oh, and these aren’t just passenger seats: last night a flight was delayed due to “missing springs” in the pilot’s seat, and all 48 of the company’s are now going out of service for a second time after technicians discovered that the real cause of this mishap is something called “seat lock plunger mechanisms”.
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