Amazon's Superb Customer Service Receives an “Upvote” on Reddit
Customer service person replied, "Take heart; Norman Mailer wrote all of his novels by hand. And you've surely heard the phrase, 'the pen is mightier than the sword'? It would sound absurd to substitute 'laptop' for the word 'pen.'"
Hearing about positive customer service stories can be refreshing. Recently, I heard one about how Amazon put a big smile on one man’s face and he even posted it on Reddit.
In Tanzania, a volunteer named Brian (zambuka42) with intermitted access to electricity discovered the U.S. Post Office misplaced a shipment of newly purchased books from his parent’s house to Tanzania. Brian asked Amazon to help him by duplicating his order, so he could avoid having to re-select each book purchase manually due to the electricity issues in Tanzania.
To Brian’s surprise Amazon sent him a refund for his order.
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