At the third annual Shoptalk conference in Las Vegas, brands spoke on panels, at keynotes and with others in the industry about the various innovations they’re working on to make consumers happy. Some brands like Glossier and Boxed think they’ve hit a sweet spot when it comes to reaching their customers. Others are still figuring it out.
While becoming consumer-centric was a revolving theme at the conference, industry executives pointed to the fear of Amazon, seamless online and offline retail experiences and in-store interactions as some of the other big trends retail is coming to terms with.
Everyone’s scared of Amazon
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