There Are 3 New Message Tags for Facebook Messenger Bots

Developers can suggest new tags via a form Facebook introduced

The Messenger Platform team is keeping those bots busy
VichanChairat/iStock

Facebook released three additional message tags that developers can incorporate into Messenger bots.

The social network unveiled five new message tags for Messenger bots in July.

Facebook also introduced a suggestion form (pictured below), enabling developers to suggest names for tags, as well as to describe non-promotional use cases for those tags for sending messages to users beyond the 24-hour window mandated by the social network’s Messenger Platform policy.

The three message tags introduced Thursday, as described by technical program manager Vivien Tong in a blog post, are:

  • Account update: The ACCOUNT_UPDATE tag may only be used to confirm updates to a user’s account setting. For example, when there is a change in account settings and preferences of a user profile, notification of a password change or membership expiration.
  • Payment update: The PAYMENT_UPDATE tag may be used to provide payment updates to existing transactions. For example, it can be used to send a receipt, out-of-stock, auction ended, refund or status change in an existing purchase transaction.
  • Personal finance update: The PERSONAL_FINANCE_UPDATE tag may be used to confirm a user’s financial activity. For example, it can be used to send notifications on bill pay reminders, scheduled payments, receipts of payment, transfer of funds or other transactional activities in financial services.