The 18-34 Age Group Is The Most Easily Annoyed At Slow Social Response Times [STUDY]
A new study by Havas Worldwide suggests that consumer expectations are very high for social responsiveness, and brands that fail to meet those expectations risk alienating a large portion of consumers.
Unsurprisingly, youth – defined as 18-34 years old – is the age group most easily annoyed by slow response time on social media.
The Havas data comes from a survey conducted online of 10,219 adults in 31 countries around the world.
The following graph from MarketingCharts.com displays the report’s key findings:
The fact that 53% of respondents overall (and 57% of 18-34-year-olds) said they believe companies are more responsive to customers when they complain via social media means that social media customer service is only going to continue to balloon as a field.
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