Social customer service platform Conversocial wants to help you prep for the impending holiday madness on social media.
Answering fan questions, addressing customer complaints and expediting effective solutions to guest issues can all be done via Twitter, and done so year-round. But this period of heightened digital activity lends itself to particularly sensitive and consistent social customer service.
Below, check out Conversocial’s helpful 12 Days Of Social Customer Service document, guidelines for using social media as a customer service tool successfully this season.
Download the full holiday social media analysis report from Conversocial.