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William Higham
Customers in Control?

Spooked by the recession, consumers are looking for ways to take back the reins from institutions and brands alike. I've labeled this macro trend "control freaks."Falling consumer confidence is driving…

April 19 2010

Old Is the New Young

Planners, account directors and researchers are typically busy people. Under a barrage of internal and client demands, it's hard for us not to fall into shorthand approaches sometimes. For instance,…

March 17 2010

Opinion: Old Is the New Young

Planners, account directors and researchers are typically busy people. Under a barrage of internal and client demands, it's hard for us not to fall into shorthand approaches sometimes. For instance,…

March 17 2010

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