Vonage in Ad-Flap Settlement

After being accused of making it difficult to cancel its service and failing to fully disclose fees, Vonage reached a settlement with 32 states yesterday.
 
Under the terms of the agreement, Vonage must pay out $3 million as well as change the language it uses in its marketing.
 
The crux of the complaint was the lack of clarity surrounding the free services, trial periods and money-back guarantees Vonage offered. “Companies like Vonage have deliberately turned the whole notion of ‘customer service’ on its ear, so that consumers are even more frustrated and confused after they call the company than before,” said Montana Attorney General Steve Bullock, in a statement.